Terms of use

CleanConfirm helps with shift confirmation, reminders, cover visibility, and team coordination. It is meant to sit on top of your existing scheduling process, not replace every part of your business operations.

You agree to use the product only for lawful business purposes and in a way that respects your team, clients, and the service.

The person who creates or manages a workspace is responsible for keeping workspace information accurate and for deciding who should have access.

You are responsible for schedules, employment decisions, payroll, labor compliance, client commitments, and the accuracy of member and shift data entered into CleanConfirm.

Workspace roles affect what a member can view or manage. Owners and admins should only invite people who need access and should remove members who no longer work with the team.

If you invite a team member, you are responsible for making sure you have the right to share the information needed for their participation.

CleanConfirm stores and displays shift dates, times, assigned staff, client or location notes, confirmation status, reminders, cover requests, and related operational history.

You are responsible for reviewing this information before relying on it for staffing, client communication, payroll, or service commitments.

CleanConfirm may send invitations, reminders, confirmation requests, cover updates, billing notices, and other service messages by email.

Delivery can depend on third-party providers, recipient inboxes, and the accuracy of contact information. Keep contact details current and use business judgment when a message is urgent.

CleanConfirm offers a 14-day free trial without a credit card. The trial uses the limits shown on the Pricing page and does not automatically start a paid subscription. After the trial ends, the workspace owner must choose a paid plan to continue active use of CleanConfirm.

Paid subscriptions are billed monthly and, while renewal is active, automatically renew for another monthly billing period. The workspace owner can cancel future automatic renewal through Manage subscription on the Billing page, when that option is available, or by emailing support@cleanconfirm.net. If you request cancellation by email, we will confirm when it has been processed; sending a request does not by itself change the subscription status. After cancellation is processed, the paid plan remains active until the end of the current paid billing period shown in Billing, unless access is separately restricted or terminated under these terms or applicable law. Active use after that period requires a new paid plan.

Fees already paid for the current billing period are generally non-refundable. This does not apply to duplicate charges, billing errors, including a renewal charged after cancellation was confirmed, refunds required by applicable law, or other rights that cannot lawfully be limited.

To request a refund or report a billing problem, email CleanConfirm support using the address below. Include the workspace name, account email, charge date and amount, reason for the request, and invoice or receipt identifier if available. Do not send a full payment card number or bank account details. We review requests individually; these terms do not promise a fixed review or processing time.

Do not use CleanConfirm to send spam, upload unlawful or harmful content, interfere with the service, attempt to access data you are not allowed to see, or misuse another person's account. Do not add sensitive information that is not needed for cleaning-team coordination.

If you violate these terms, CleanConfirm may respond in a manner proportionate to the nature, severity, and recurrence of the issue. Measures may include a warning, limits on particular uses, suspension of access, or termination of the affected account or workspace.

When reasonably practicable, we will give notice and an opportunity to address the issue. We may restrict or suspend access immediately, to the extent permitted by applicable law, when we reasonably believe there is fraud, unlawful activity, a serious security risk, harm to another person or the service, or another serious violation.

A restriction or suspension may temporarily prevent you and other workspace members from using some or all of CleanConfirm. Restricting or suspending access does not by itself cancel a paid subscription or stop renewal.

If we terminate an affected paid account or workspace, access ends on the effective termination date. CleanConfirm will separately arrange cancellation of future renewal for the affected subscription. This billing step may be handled manually and is not an automatic result of restricting, suspending, or terminating access. You will not owe recurring fees for a billing period that begins after the effective termination date. If a renewal charge is collected for such a later period, we will treat it as a billing error under the refund terms above. Amounts already paid for the billing period that includes the termination date will be handled under those refund terms and applicable law. Termination does not create an automatic refund or remove rights that cannot lawfully be limited.

To ask us to review a warning, restriction, suspension, or termination, email CleanConfirm support using the address below and include the workspace name, account email, and relevant details.

We work to keep CleanConfirm reliable, but the service may be unavailable from time to time because of maintenance, provider issues, outages, or product changes.

We may update, improve, limit, or discontinue parts of the service as the product changes.

CleanConfirm does not replace legal, HR, payroll, tax, insurance, employment, or labor-compliance advice.

You are responsible for following the rules that apply to your business, your workers, your customers, and the locations where you operate.

CleanConfirm is a coordination tool. It helps make shift status and cover needs more visible, but it cannot guarantee that a team member will attend a shift, that a client commitment will be met, or that every message will be delivered.

Use the product alongside your own review, follow-up, and business processes.

We may update these terms as CleanConfirm changes. When updates are material, we will make reasonable efforts to make the new terms available through the site or product.

Continued use of CleanConfirm after updates means you accept the updated terms.

For questions about these terms or how CleanConfirm applies to your workspace, email CleanConfirm support.